If you’ve received a discount code from a special promotion, simply enter it at checkout to apply the discount.

On mobile, you'll find the "Discount Code" field under the 'Order Summary' at the bottom of the page. Just type in your code and click "Apply".

We accept a variety of payment methods including credit/debit cards, PayPal, Shop Pay, Venmo and Google Pay. Your transaction is processed securely for a safe shopping experience.

We take great care in packing your candles to ensure they arrive safely. If your order arrives damaged or incorrect, please take a picture of the item and email it to us at customerservice@traumfragrances.com within 7 days of receiving your package.

We will evaluate the situation and either send you a replacement or issue a refund.

Once your order is confirmed, we begin processing it right away to ensure timely delivery. If you need to make changes or cancel, please contact us within 24 hours, and we’ll do our best to accommodate your request.

TRAUM is open to partnerships with select boutiques, luxury hotels, and fine spas that share our vision for curating an elevated sensory experience. We welcome inquiries from retailers and hospitality partners interested in offering TRAUM to their clientele.

To explore a collaboration, please contact us at partnerships@traumfragrances.com or visit our partnership page for more information.

Yes, we offer expedited shipping options at checkout, so you can choose the speed of delivery that works best for you. Please note that expedited shipping costs vary based on location and delivery speed.

We primarily use FedEx for its reliable service and faster delivery times.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

To start a return, please contact us at customerservice@traumfragrances.com. Our customer service team will guide you through the return process and provide assistance as needed.

Yes, free shipping will be applied automatically for all orders over $100. Please note that this only applies to orders over $100 after any coupon codes have been applied.

Our candles are crafted using a blend of sustainably sourced essential oils from around the world, as well as high-quality fragrance oils. We carefully select ingredients to ensure each scent is luxurious and long-lasting, while prioritizing ethical sourcing practices for a cleaner, more sustainable product. Our fragrance oils are free from parabens, formaldehyde, phthalates, mineral oil, and talc, ensuring that your experience is both safe and luxurious.

Each candle is meticulously hand-poured with a proprietary soy-coconut blend wax, chosen for its ability to deliver a beautifully balanced fragrance throw, both cold and hot, while ensuring an even, long-lasting burn. We use a lead-free, braided cotton wick to enhance the clean burn, and our candles are free from toxins, paraffin, parabens, and phthalates, offering a pure, uplifting experience every time you light one.

Our candle vessels are made from high-quality ceramic and glazed to perfection, providing a sleek, modern design that complements any space while enhancing the overall aesthetic of your candle experience. After the candle is finished, the vessel can be reused as a flower vase, pen holder, or a stylish accessory to elevate any room.

Yes, we use lead-free, braided cotton wicks in all of our candles. Our wicks are carefully selected to ensure a clean, even burn, allowing you to enjoy the full fragrance of our candles while maintaining safety and sustainability.

Our candles are crafted with high-quality, carefully blended fragrances designed to fill a large room with a noticeable, ambient fragrance, creating a soothing atmosphere without being overpowering.

For optimal fragrance diffusion, we recommend burning your candle in a well-ventilated room. Each candle is designed to provide a lasting, balanced scent experience, whether in a cozy space or a larger area.

Yes, we can do that! For more information or to discuss your specific needs, please contact us at customerservice@traumfragrances.com, and we'll be happy to assist with your corporate gift or wedding favor order.

You can message us directly, or send us an email at customerservice@traumfragrances.com.

We will be happy to assist you!